Cancellation and refunds

Last updated Fri 9 Oct 2026

You can leave whenever you like, and you will never be cut off by surprise. This page explains how cancelling works, when we give refunds, and what happens to your data.

NetworkingBadger is a brand of CleverOwl Solutions Ltd, registered in England and Wales, company no. 16973711. VAT no. GB519492465. Registered office: 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE.

Cancelling your licence

An owner or admin can cancel at any time. In your dashboard, go to Billing, choose Update card, invoices or cancel, and cancel there. Your licence stays active until the end of the month or year you have already paid for, and we do not charge you again.

Refunds

The free month: nothing to pay

Your first 30 days are free, on a monthly or an annual licence. If you cancel during them, nothing is taken at all, so there is nothing to refund. We email you 3 days before the first payment, so you can decide in good time. Export whatever you want to keep first, from the Billing page. The rules below apply once you have paid.

Paying monthly

We do not refund part months. When you cancel, your licence runs to the end of the month you have paid for, then stops.

Paying annually

We do not refund the rest of a year you have paid for, but your licence keeps working until that year ends. We email you before an annual payment is taken, including the first one at the end of your free month.

Setting up

There is no setup fee when you set your own organisation up, so there is nothing to refund. Where we have done the setting up for you and invoiced it, that invoice is not refundable once the work has been done.

White label

You can remove the white label add-on from the Billing page at any time, and the unused part of the period is credited to your next invoice. If you remove it within 7 days of adding it, we refund its setup fee in full.

If something goes wrong on our side

If NetworkingBadger is unavailable for more than 24 hours in a row through our fault, tell us and we will credit or refund the affected days. If we charge you by mistake, we will refund the mistake in full.

Refunds go back to the card you paid with, and include the VAT you paid. We issue a credit note for every refund. They usually arrive within 5 to 10 working days, depending on your bank.

Changing how you pay

You can switch between paying monthly and paying annually from the same Billing page. The change is worked out pro rata, so any difference appears on your next invoice. The licence amount itself follows your active members, so it changes on its own as your membership does, and you never have to move between sizes by hand.

Your data after you cancel

You can export your members, payments and everything else at any time, before or after you cancel. After your plan ends we keep your data for 90 days, so you can come back and carry on exactly where you left off. After 90 days we delete it permanently, and it cannot be recovered. We email you 60 days and 14 days before that happens, and you can export it until then.

If a payment fails

That is not a cancellation. We give you 14 days to update your card while everything keeps working, and we never tell your members. The details are in our terms of service.

Asking for a refund

Email hello@networkingbadger.com from the address on your account, with your organisation’s name. We reply asap.